Jim Tanner, Technical Service Center Manager Over the last 10 years, Jim Tanner has been involved with the technical operations of A1 Teletronics and its holding company, America II Corp. After getting his start as a warehouse technician for America II Corp.'s largest holding (independent electronic component distributor America II Electronics, Inc.), Tanner transitioned into the role of Test and Repair Technician for A1 Teletronics. In 1993, Tanner was promoted to Test and Repair Supervisor for A1, where he trained personnel to repair equipment and assisted customers in troubleshooting problems with their PBX systems. Two years later, Tanner was promoted to Corporate Communications Manager for America II Corp. and began coordinating phone service, overseeing hardware installation, conducting call accounting, and reviewing contracts for the organization's worldwide headquarters. August 2001 brought Tanner's most recent transition, to Technical Service Center Manager for A1 Teletronics. While handling the daily responsibilities of overseeing A1's technical support, installation, and maintenance divisions, Tanner works to extend full system installation to customers on Florida's west-central coast. He also aims to enhance A1's customer relations by improving the distributor's test and repair operations and making its technical support services an integral part of A1's offering to customers. Prior to joining A1, Tanner served as a communications technician in the U.S. Army.