Mark Rosendale, Operations and Quality Assurance Manager Mark Rosendale came to A1 in 1994 as Operations Supervisor over the company's packaging, shipping and receiving, and warehouse functions. In 1996, he was promoted to Operations Manager and added A1's repair center and technical support services to his areas of responsibility. After working with A1's corporate quality representative on the organization's quality certification, Rosendale expanded his involvement by taking on the role of Quality Assurance Manager in 1997. Now with a team of 29, Rosendale combines his areas of responsibility and expertise to infuse A1's operations with ISO 9000-certified quality, training, and continuous improvement. Most recently, he coordinated the company's efforts to obtain a communications specialty license for Pinellas County, adding local installations and service to his department's area of responsibility. Rosendale received technical communications schooling on his way to gaining 15 years experience in operations process control for the defense industry with Connecticut-based Kaman Aerospace. He is also an active member of the American Society for Quality.