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Our site uses the following plugins. To download one of the plugins now, click on the image of the product you wish to download.

RealPlayer® allows you to play audio, video and multimedia over the Internet. Use it to view archived video and audio. About downloading and installing RealPlayer.
Macromedia® Flash™ plays Macromedia Flash Player movies and audio that may be built into the pages you view. About downloading and installing Flash.
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RealPlayer®
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  1. Basic System Requirements
  2. Which version of RealPlayer should I download?
  3. Downloading and installing RealPlayer
  4. RealPlayer test clip
  5. Firewall Compatibility Instructions
  6. Technical Assistance

1. Basic System Requirements

To listen to audio of view certain RealPlayer files, you will need the following:

  • A sound-enabled computer
  • A Pentium or PowerPC processor
  • 16 MB RAM
  • Windows 95 (or later) or Mac OS
  • A 28.8 kbps Internet connection or better
  • RealPlayer

2. Which version of RealPlayer should I download?

If your system meets the minimum requirements, download the latest free version. The minimum requirements for this version, as well as earlier versions, are available on the RealNetworks site.

3. Downloading and installing RealPlayer

You can download RealPlayer by clicking on the link below and following the instructions on the RealNetworks site.

When you download it, make a note of the name of the file and the path or folder you saved it in. Once it is downloaded, you will need to run this file to install the software.

Download RealPlayer now

4. RealPlayer test clip

Use this test clip to ensure that you are receiving a clear audio signal and to adjust your sound levels.

The volume on most computers is controlled by:

  • your RealPlayer window
  • the sound control panel window on your computer
  • your external speakers (or sound system)
  • a volume control on the back of some sound cards

Having any one of them turned "off" will result in no audible sound.

5. Firewall compatibility instructions

If you are behind a firewall and have trouble accessing RealPlayer content, you should try the "HTTP Only" option. This option allows most users behind a firewall to access RealPlayer content. NOTE: Since the quality may not be as good using this approach, only do so if you cannot access RealPlayer content normally. To configure RealPlayer to receive content using "HTTP Only":

  1. Open RealPlayer.
  2. Select the View menu and click on Preferences. (Options menu in some versions)
  3. In the Preferences window, click the Transport tab.
  4. Click Use Specified Transports.
  5. Click RTSP Settings.
  6. Click Use HTTP Only.
  7. Click OK.
  8. Click PNA Settings
  9. Click Use HTTP Only.
  10. Click OK.
  11. Click OK again to Close Preferences

If you are still having problems accessing RealPlayer content after having done the preceding changes, refer to the RealNetworks firewall support or contact your system administrator.

6. Technical Assistance

Support for RealPlayer is available at the RealNetworks Website.

RealPlayer is a registered trademark of RealNetworks, Inc.

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Macromedia® Flash™

  1. Which version of Flash should I download?
  2. Downloading and installing Flash
  3. Technical assistance

1. Which version of Flash should I download?

To view the Flash animations on this site, you will need Flash 3 or later. You will automatically receive the most recent version of Flash when you download it from the Macromedia site. If your system cannot support the latest version, check the Macromedia Web Player alternates for an earlier version.

2. Downloading and installing Flash

You can download the free Flash player by clicking on the link below and following the instructions on the Macromedia site. Macromedia provides step-by-step information on their download page.

Download Flash now

3. Technical assistance

Support for Flash is available at the Macromedia Website.

Macromedia and Flash are trademarks or registered trademarks of Macromedia, Inc. in the United States and/or other countries.

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Adobe® Acrobat® Reader™

  1. Which version of Acrobat Reader should I download?
  2. Downloading and installing Acrobat Reader
  3. Technical assistance

1. Which version of Acrobat Reader should I download?

The PDF documents on this site require Acrobat Reader 3.0 or later. You will automatically receive the most recent version of Acrobat Reader that is available for your language and platform.

2. Downloading and installing Acrobat Reader

You can download the free Acrobat Reader by clicking on the link below and following the instructions on the Adobe site. When you download it, make a note of the name of the file and the path or folder you saved it in. Once it is downloaded, you will need to run this file to install the software.

Download Acrobat Reader now

3. Technical assistance

Support for the Acrobat Reader is available at the Adobe Website.

Adobe, the Adobe logo, and Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

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As an independent distributor, A1 Teletronics, Inc. is not affiliated with Nortel Networks Ltd. or Avaya, Inc. Independent Knowledge™ is not sponsored or endorsed by, or affiliated with, Nortel Networks Ltd. or Avaya, Inc. Nortel®, Norstar®, Meridian®, Meridian 1®, Meridian SL®, and Callpilot® are registered trademarks of Nortel Networks Ltd. Avaya®, Partner®, Merlin Magix® and Definity® are registered trademarks of Avaya, Inc. Polycom® is a registered trademark of Polycom, Inc. Plantronics® is a registered trademark of Plantronics, Inc. BICSI® and RCDD® are registered trademarks of BICSI, Inc.