Technical Support Norstar FAQs

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• NORSTAR 8X24 MODULAR
• NORSTAR ATAs
• NORSTAR MODULAR/COMPACT ICS
• NORSTAR VOICE MAIL
• NORSTAR RADs and NORSTAR REMOTE UTILITIES
• NORSTAR TELEPHONES

NORSTAR 8X24 MODULAR
	How do I reset an unknown configuration password that was changed on my 8X24 DR5 without defaulting the system by shorting the motherboard capacitor and loosing all my programming?	Top
	In N.R.U. use Norstar Manager and access the unit via a RAD. Then go to the menu item SYSTEM and then PASSWORD. The current passwords for the system are displayed.

NORSTAR MODULAR/COMPACT ICS
	How do I reset an unknown configuration password that was changed on my MICS 4.x without defaulting the system by shorting the motherboard capacitor and loosing all my programming?
	In N.R.U. version 8.1 use the Excel file that relates to your software level and unit type. These files are located in the C:/ICSRT/WORKBOOK folder. Run the file and enable the macros. Then set your unit parameters up. You will select only password information for acquisition. Select the ACQUIRE tab in the Excel file and access the unit via a RAD. The current passwords for the system are now displayed.
	Where do I connect an Auxiliary ringer on a MICS?
	The yellow-brown pair on the second station cable.
	Where do I connect Music on hold on a MICS?
	The yellow-orange pair on the second station cable.
	Where do I connect an External page on a MICS?	Top
	The yellow-blue pair on the second station cable.
	Can a MICS DTI T-1 card go in a Trunk Module 12x0?
	No. Only in the core cabinet.
	Will I lose programming if I upgrade my software on my MICS to 4.x?
	You will loose programming if you don't use the upgrade tool. Make sure you have the appropriate MICS 4.0 upgrade tool such as NA, CDA-XC or USA-XC when upgrading.
	Where do Trunk Modules (12x0) and Station Modules (0x16) connect to a 6 port fiber card?
	12x0 will connect beginning at the top of the expansion card in slot 2 and station modules will connect beginning at the bottom.
	Into which slot is the 1st fiber expansion card installed?	Top
	Slot 2.
	Can Trunk modules go into the fiber expansion card that is in slot 1 of the MICS when using XC software?
	No. Trunk modules can not be connected to a fiber expansion card in slot 1. Station modules can go into either card position.
	If I have XC software and add an additional fiber expansion card, can I add 6 more modules to the card in the 1st slot?
	No. The top two ports on the 2nd card are dedicated to the Companion phones. You may only add 4 modules to the fiber expansion card in slot 1.
	Where do I connect an Auxiliary ringer on a CICS?
	The violet-slate pair on the station cable.
	Where do I connect Music on hold on a CICS?	Top
	The violet-green pair on the CO cable.
	Where do I connect an External page on a CICS?
	The violet-brown pair on the CO cable. The port does NOT have its own power for an external-paging unit.
	On a CICS, what is the purpose of the modular port above the two 50 pin connectors on the cabinet?
	It is a serial port to be used for future capabilities.

NORSTAR RADs and NORSTAR REMOTE UTILITIES
	What port does a fast RAD connect to?	Top
	Any available station port.
	What is the default password for a fast RAD?
	There is not one. You program a password.
	Will the old style RAD work on a new system?
	Yes, however it will only work with older versions of the N.R.U.

NORSTAR ATAs
	Will the old style ATA work on a new system?	Top
	Yes.
	Can you transfer a call from a phone connected to an ATA-2?
	Yes. Enter link or hook flash then * 70 and then enter the transfer destination number. Replace the handset.

NORSTAR VOICE MAIL
	Why do I get 'inactive feature' when I try to log on using Feature 983 (version 1.95 or higher)?
	Power down the voice mail system. Power it back up and wait 5-10 minutes before trying any Feature codes. Then use Feature 903 first. The system feature codes will be displayed, press ok. Log on again using Feature 983, you are prompted for the password 266344 (config). Then configure the voice mail as usual.
	Does a Flash Light have an Auto Attendant or CCR Tree?	Top
	NO. However you can purchase a key code to add those features.
	Can I have different lines answered by separate Auto Attendants and greetings using my Flash or NAM?
	Yes. Each of your greeting tables has its own Auto Attendant menu and '0' out attendant. There are 4 tables available on the NAM and 2 tables available on the Flash. Of course, there are 4 greetings per table.
	Can the subscriber mailbox passwords be set to never expire?
	Dial the NAM up by using a dialup-networking tool created in your remote computer. Then use Norstar Voice Mail Manager software to edit the Class of Service. Connect to the NAM by one of three methods. Connect (1) directly using the serial port, (2) using a network through the NAM NIC card and (3) through the NAM internal modem.
	How do I reset the system manager password for my Flash or NAM?	Top
	Feature 985 then 9 then enter RESETSMPSWD (73738767793).
	How do I reset the operator password for my Flash or NAM?
	Feature 985 then 7 then enter RESETOPPSWD (73738677793).
	If I upgrade from 1.4 software to 1.9 on my Flash will I loose programming?
	No. The Flash programming will remain. Initially you will need to use Feature 903 as if it was a new unit but thereafter you can log in as normal using Feature 983.
	What are the equipment and product requirements needed to upgrade my NAM to 4.0 software on site?	Top
	You must first be sure your unit fits the basic equipment requirements. You'll need a parallel CD ROM drive such as Micro Solution's Backpack module 180100 that is recognized by the NAM. Additionally, the NAM hard drive needs to be larger that 570 Meg and the NAM must have at least 16 Meg of RAM. Then and only then should you consider purchasing the two required items needed for upgrade? Be prepared to strictly follow the upgrade instructions. The products are NTAB2598 4.0 Upgrade Package and NTAB2594 Software Package.
	How do I enter my Norstar Flash Voice Mail when Feature codes "983" and "981" are showing "inactive feature"?
	1) Try Feature 903. If this shows "inactive feature" as well, you will need to power down the Flash. 2) Power the Flash up and wait 10 minutes for it to adjust. 3) After 10 minutes, enter Feature 903. Select "next" on the display. When the display shows f980-f989, select "ok." This will allow you to use the high feature codes of the Flash Voice Mail. 4) Enter Feature 983. If it has a "PSWD" prompt, you will need to enter 266344 as the password. Follow the options to choose languages and complete a basic configuration. If you receive a "LOG" prompt, enter 1020000 if you have a 3-digit DN or 120000 if you have a 2-digit DN. 5) Once you have completed these steps, you will be able to access the Flash Voice Mail programming.

NORSTAR TELEPHONES
	What is the maximum cable length recommended connecting a Norstar phone to the KSU?
	1000 Feet
	What software release activates my T7316 visual message-waiting lamp?	Top
	MICS/CICS 4.1.1
	How can I eliminate static when I'm on a call?
	1) Check your handset and handset cord for defects. 2) Verify that your jack and the cabling to your set are not defective. 3) Test your trunk circuits. 4) Call your CO to check the circuits on that end.